- one (1) year if the purchase price is over 10 000 HUF, but does not exceed 100 000 HUF
- two (2) years if the purchase price is over 100 000 HUF, but does not exceed 250 000 HUF
- three (3) years if the purchase price is over 250 000 HUF
The guarantee period begins on the day when the consumer good is delivered to the Consumer, or on the day of installation if the installation is performed by the Company or its agent. In the event the Consumer installs the consumer good at least six months after its delivery, the warranty period will start on the day of its delivery.
The guarantee shall not apply if the cause of the defect occurs after the product has been delivered to the Consumer. This includes, for example, defects caused by unprofessional installation (unless the installation has been completed by the Company or its agent, or the unprofessional installation was due to the error of the instructions of use or operation manual), improper use, failure to comply with the instructions of use or operation manual, improper storage, improper handling, damages caused by natural forces or disasters.
In the case of defects covered by the guarantee, the Consumer may first and foremost, at its discretion, request the item to be repaired or replaced, except if the chosen guarantee claim is impossible to fulfil, or if compared to the fulfilment of the other guarantee claim, it would result in disproportionate extra cost to the Company, taking into account the value of the faultless service, the gravity of the contract breach and the injury caused to the Consumer by satisfaction of the guarantee claim.
If the Company does not commit to the repair or replacement, or is not able to comply with this obligation within the appropriate time limit and taking into account the interests of the Consumer, or if the Consumer no longer has an interest in the repair or the replacement, the Consumer may, at its discretion, request the proportionate reduction of the purchase price, repair the damage on its own or have it repaired at the expense of the business, or withdraw from the contract.
Minor defects shall not lay grounds for withdrawal. The Consumer may switch from the chosen claim to another. The cost incurred due to this switch shall be paid to the Company, unless the change was attributable to the conduct of the Company or it was reasonable otherwise.
If the Consumer claims replacement due to the breakdown of the consumer good within three (3) working days from the purchase (installation), the Company may not rely on the disproportionate extra cost clause, and he shall replace the product, provided that the defect prevents the proper use.
Taking into account the properties of the product and the intended use the Consumer may expect, repair or replacement shall be carried out within the appropriate timeframe and with respect to the interests of the Consumer.
The Company shall seek to execute the repair or replacement within 15 days.
If the consumer good is being repaired for the first time during the guarantee period and the Company finds that it cannot be repaired, unless provided otherwise by the Consumer, the Company shall replace the consumer good within 8 days. When replacement is not possible, the Company shall reimburse the Consumer the purchase price shown on the document presented by the Consumer within 8 days. (Exception: electric bicycle, electric roller skate, quad, motorbike, two-or three-wheel motorbike, passenger car, caravan, camper, camper with a trailer, trailer, motorised watercraft)
If the Consumer good is repaired three times within the guarantee period and another defect occurs, the Company shall replace the Consumer good within 8 days, unless provided otherwise by the Consumer. When replacement is not possible, the Company shall reimburse the Consumer the purchase price shown on the document presented by the Consumer within 8 days. (Exception: electric bicycle, electric roller skate, quad, motorbike, two-or three-wheel motorbike, passenger car, caravan, camper, camper with a trailer, trailer, motorised watercraft)
If the Consumer good is not repaired until the 30th day after the repair claim is communicated to the Company, unless provided otherwise by the Consumer, the Company shall replace the Consumer good within 8 days after the fruitless expiration of the 30-day time limit. If the replacement is not possible, the Company shall repay the Consumer the purchase price shown on the document presented by the Consumer within 8 days. (Exception: electric bicycle, electric roller skate, quad, motorbike, two-or three-wheel motorbike, passenger car, caravan, camper, camper with a trailer, trailer, motorised watercraft)
In the case of repair of the Consumer goods, the guarantee period shall be extended by the period of time while the Consumer was unable to use the good for its intended purpose due to the defect, and the extension will begin on the day when the good was handed over for repair.
During the repair, only new parts shall be built into the products.
The costs of the fulfilment of the guarantee obligation shall be borne by the business.
Products in fixed packaging or those heavier than 10 kg or which may not be transported as hand luggage by means of public transportation shall be repaired at the place of operation.
If the repair cannot be carried out at the place of operation, removal and refitting, along with (outward and return) shipping shall be ensured by the distributor.
The guarantee shall not affect the enforcement of the statutory rights of the Consumer, including in particular those related to warranty, product guarantee and damages.
In the case of consumer dispute, the Consumer may request that the arbitration committees attached to the chambers of commerce and industry initiate a procedure.
A guarantee claim may be enforced by means of a guarantee card.
If the guarantee card has not been provided for the Consumer, the contract is considered executed if the Consumer can present the document to confirm the payment of consideration, such as an invoice or receipt issued under the Value Added Tax Act. In this case, the guarantee rights are enforceable by the document proving the payment of the consideration.
The Consumer may enforce his guarantee claim at the business.
When submitting a quality complaint, under Section 4 of the Decree No. 19/2014 (IV. 29.) by the Ministry for National Economy on Regulations Concerning the Process of Handling Warranty and Guarantee Claims Related to Products Sold by Businesses to Consumers based on a Contract, the business shall draw up a report, and a copy thereof shall be provided for the Consumer without delay and in a verifiable manner.
Under Section 6 of Decree No. 19/2014 (IV. 29.) by the Ministry for National Economy, when the product is delivered for repair, the Company or the service center shall issue an acknowledgment of receipt.
Guarantee proceedings are not conditional on an expert report or an invoice of the installation that proving that it has been carried out by an authorised service center. However, if products were installed at an authorised service center, to speed up guarantee proceedings, please enclose the installation invoice issued under the accounting framework and proving expert installation, and an expert opinion issued by the installing service center and also proving expert installation.